Terms of Service

By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

These terms relate to your use of our website only. Services provided by Blue Bird Aged Care & Disability Services are delivered under a separate Service Agreement with each client.

You may also wish to review our Privacy Policy, our other policies, learn more About Us, or Contact Our Team for any questions.

In these Terms:

• "We", "Us", "Our" means Blue Bird Aged Care & Disability Services.
• "You", "Your" means any person accessing or using this website.
• "Services" means the support services and related activities we provide as an NDIS provider, which are subject to a separate Service Agreement.
• "Website" means this website located at www.bluebirdagedcareanddisabilityservices.com.au.

These terms apply to all visitors and users of our Website. They explain how you may use the information, resources and features provided on this site.

They do not replace any Service Agreement you may have with us.

You agree to use this Website for lawful, personal and non-commercial purposes only.

You must not:

• Interfere with the operation or security of the site
• Attempt to gain unauthorised access to any part of the site, server or data
• Use the site to send harmful, misleading, offensive or unsolicited material
• Copy, modify or reuse content except as allowed under copyright law

The information on this Website is general in nature. It is designed to help you understand our Services and the National Disability Insurance Scheme (NDIS). It does not take into account your personal goals, support needs, medical situation or funding.

The content on this Website does not constitute legal, financial, medical or clinical advice. You should obtain your own professional advice before making decisions about supports, funding or care.

Any examples of supports, funding, or outcomes are illustrations only. Service availability, pricing and support options may change over time and may vary based on your location, NDIS plan, goals and assessed needs.

For tailored advice, please speak directly with our team, your support coordinator, plan manager, or the National Disability Insurance Agency (NDIA).

This Website is not monitored 24/7 and is not suitable for emergencies or urgent situations. If you or someone you support is in immediate danger, please call 000.

For crisis support you may contact:

• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636
• Your local GP, hospital or mental health service

Unless otherwise stated, all content on this Website – including text, graphics, logos, icons, images and layout – is owned or licensed by Blue Bird Aged Care & Disability Services.

You may view, download or print content for your personal use only. You must not reproduce, distribute, adapt or use our content for commercial purposes without prior written consent.

To help you access accurate information, we may provide links to third-party websites, including official Australian Government and health sites. These links are for convenience and general information only.

We do not control, endorse or guarantee the content on those websites and are not responsible for any loss or damage that may arise from your use of them.

Useful External Resources:

• NDIS Official Website
• NSW Health
• Australian Human Rights Commission

We may collect limited personal information when you submit an enquiry form, request a call back or contact us via this Website. We handle all personal information in line with our Privacy Policy.

This Website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve our services. You can change your browser settings if you prefer to disable cookies, however some features of the site may not function as intended.

We take reasonable steps to protect this Website and any information we hold from unauthorised access, modification or disclosure. However, we cannot guarantee that the Website will be free from viruses, malware or other harmful components.

You are responsible for using up-to-date antivirus software and for protecting your own devices when accessing this Website.

Our Website may use or embed third-party tools and services, such as maps, live chat, social media widgets or analytics. These services may collect information in line with their own privacy policies and terms.

We are not responsible for how third-party providers collect, use or secure your information. We encourage you to review the privacy policies of any third-party services you use.

While we aim to keep this Website accurate and up to date, we do not guarantee that all information is complete, current or free from error.

To the maximum extent permitted by law, Blue Bird Aged Care & Disability Services is not liable for any loss, damage, cost or expense arising from your use of, or reliance on, information contained on this Website or any linked site.

We value feedback from participants, families and carers. Your feedback helps us improve our services and the way we communicate.

If you would like to provide a compliment, suggestion or complaint about information on this Website or about our Services, you can contact us by:

• Phone: 02 9711 3415 or 0410 424 076
• Email: info@bluebirdagedcareanddisabilityservices.com.au
• Our online contact form

We will acknowledge your complaint where possible and aim to respond in a timely and respectful way.

For more details, see our Complaints & Feedback Policy.

If you are not satisfied with our response, or if you prefer to speak with an independent body, you can contact the NDIS Quality and Safeguards Commission.

If you believe that material on this Website infringes your copyright, please contact us with details of:

• The material you believe is infringing
• The basis of your claim
• Your name and contact details

You can email us at info@bluebirdagedcareanddisabilityservices.com.au.

We may update these Terms and Conditions from time to time. Any changes will take effect when they are published on this page. We encourage you to review this page regularly to stay informed.

If you have any questions about these terms or how they apply to you, please contact: