Accessibility Statement

At Blue Bird Aged Care & Disability Services, we believe that everyone should have equal access to digital information and services. As an NDIS provider, accessibility and inclusion are at the heart of what we do.

We are committed to ensuring that our website is accessible to people of all abilities, including those who:

• Use screen readers or other assistive technologies
• Navigate using keyboard only (no mouse)
• Have low vision or colour blindness
• Have cognitive or learning differences
• Use mobile devices or tablets
• Have slow internet connections

This Accessibility Statement outlines the steps we have taken to make our website more accessible, and how you can contact us if you experience any barriers.

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are internationally recognised standards for web accessibility developed by the World Wide Web Consortium (W3C).

We also follow best practices from:

• Australian Government Digital Service Standard
• NDIS Practice Standards (particularly Standard 1: Rights and Responsibilities)
• Disability Discrimination Act 1992 (Cth)

While we strive for full compliance, some parts of our website may still be in development. We are committed to continuous improvement.

We have implemented the following features to improve accessibility:

We also use semantic HTML, ARIA labels where appropriate, and skip-to-content links for screen reader users.

Our website is designed to work with assistive technologies including:

• Screen readers: JAWS, NVDA, VoiceOver, TalkBack
• Screen magnification software: ZoomText, Windows Magnifier
• Speech recognition software: Dragon NaturallySpeaking
• Browser extensions: Text resizing, high contrast modes, reader views
• Operating system accessibility features: Windows Narrator, macOS VoiceOver, Android TalkBack, iOS VoiceOver

We test our website regularly with:

• Latest versions of Chrome, Firefox, Safari, and Edge browsers
• NVDA and JAWS screen readers on Windows
• VoiceOver on macOS and iOS
• Mobile devices (iOS and Android)

If you use an assistive technology not listed here and experience difficulty, please let us know so we can work to improve compatibility.

Despite our best efforts, we know that some parts of our website may not yet be fully accessible. We are working to address the following:

• Some older PDF documents may not be fully accessible to screen readers — we are in the process of remediating these
• Some images may not have sufficiently detailed alt text — we are reviewing and improving these
• Some interactive elements may require JavaScript to be enabled
• Some embedded content from third parties (such as videos or maps) may not be fully under our control

If you encounter a specific barrier, please contact us and we will do our best to provide the information in an alternative format or make improvements where possible.

Our website may include content or links to third-party services and websites, including:

• Google Maps (for location information)
• Social media widgets (Facebook, LinkedIn)
• Video platforms (YouTube, Vimeo)
• Document viewers

We endeavour to select third-party services that are accessible, but we do not have full control over the accessibility of these external services. If you experience difficulty with third-party content, please let us know and we will work with you to find an alternative.

Accessibility is an ongoing commitment, not a one-time project. We are continuously working to improve the accessibility of our website through:

• Regular audits: We review our website regularly using automated tools and manual testing
• Staff training: Our team receives training on accessible content creation and inclusive design
• User feedback: We listen to feedback from people with disabilities and make improvements based on real-world experiences
• Updates and maintenance: We update our content, design and functionality to meet evolving accessibility standards
• New content reviews: All new pages and features are reviewed for accessibility before they go live

This Accessibility Statement is reviewed and updated at least annually.

We welcome your feedback on the accessibility of our website. If you encounter an accessibility barrier, have difficulty accessing any content, or have suggestions for improvement, please let us know.

You can contact us by:

When reporting an accessibility issue, please include:

• The page or feature you were trying to access
• What you were trying to do
• The assistive technology you were using (if any)
• The browser and device you were using
• A description of the problem

We aim to respond to accessibility feedback within 2 business days and will work with you to find a solution or provide information in an alternative format.

Thank you for helping us improve accessibility.

Your feedback makes a real difference and helps us create a more inclusive digital experience for everyone.