NDIS participants under 65 • Family-run support across South West Sydney
Who we are
Family-run NDIS provider • South West Sydney
The family behind Blue Bird Aged Care and Disability Services
In 2019, our mum Vira needed full-time care. We couldn't find workers who treated her with the dignity she deserved. After six years of caring for her ourselves, we built Blue Bird Aged Care and Disability Services in 2024 — the provider we wish we'd found for her.
"Support that feels personal, calm and truly yours — the way care should feel, every single day."
We're a team built from lived experience, not theory. You'll speak with us directly — Sherree, Bella or Nathan — not a call centre.
Not sure where to start? Read our NDIS eligibility guide, visit
What is the NDIS?, or browse our NDIS resources.
Choosing a provider is a big decision. This page helps you understand who we are, why we began, and the values that guide every visit.
Established October 2024. Trusted by families and support coordinators across Sydney — because we show up with consistency, kindness and genuine care.
How Blue Bird Aged Care and Disability Services began
Vira – the heart behind Blue Bird Aged Care and Disability Services.
Blue Bird Aged Care and Disability Services began with a simple truth — the way we cared for our own mum and grandmother should be the standard of care every family receives.
For six years, we cared for Vira at home. Early mornings. Midnight medication. Endless appointments. We tried eight different agencies. Workers who rushed. Workers who didn't show up. Workers who treated Mum like a task, not a person.
Vira showed us what dignity, patience and compassion look like in real life. She taught us that care isn't about ticking boxes — it's about seeing the person. That became the foundation of Blue Bird Aged Care and Disability Services.
Today, our service is guided by the same principles we lived by at home —
kindness, reliability, cultural respect, and support that truly feels personal.
"Would this feel right for someone we love?"
Not satisfied? We'll work with you to make it right.
— The Blue Bird Aged Care and Disability Services family
Our why
In loving memory
"Care is not a task to us — it is a continuation of the love we were raised with."
Everything we do at Blue Bird Aged Care and Disability Services began with family — and the lessons Vira taught us about dignity, patience and compassion.
"We exist to bring calm, dignity and genuine kindness back into everyday care."
We know what it feels like to care for someone you love — the exhaustion, the worry and the pressure of navigating the NDIS alone.
Our purpose is simple: to make life gentler, calmer and easier for every family we support.
These principles reflect the heart of our work — the legacy of love Vira left with us.
— The Blue Bird Aged Care and Disability Services family
How we care
The heart of how we care
These are the standards that guide every visit, every conversation and every decision we make.
Our vision
A community where people feel safe, respected and deeply supported in everyday life.
Our mission
Consistent, personalised support that feels like family — not a roster of strangers.
Our values
Kindness in every interaction. Dignity in every task. Reliability in every shift.
Want to see how this looks in practice? Explore our services.
Our team
The people behind your care
Led by Sherree, Bella and Nathan, Blue Bird Aged Care and Disability Services is built on family values, lived experience and a genuine commitment to person-centred support.
Our team delivers in-home personal care, community support, transport and allied health services across Sydney, with a focus on South West Sydney including Liverpool, Fairfield, Bankstown and surrounding suburbs.
Sherree – Business Manager
Quality, services & participant support • With Blue Bird Aged Care and Disability Services since 2024 (founding team)
"I care with the same patience and honesty I wanted for my own mum."
I lead our team with a focus on compassion, strong standards and person-centred care.
I make sure every part of our service reflects our family values — genuine care, reliability and dignity.
I work closely with our personal care team to keep support safe, respectful and tailored to your routines.
Nathan – Operations Manager
Operations, scheduling & community support • With Blue Bird Aged Care and Disability Services since 2024 (founding team)
"I bring dignity and consistency into every shift."
I oversee day-to-day operations and support our team with strong systems so your supports run smoothly.
My focus is simple: reliable care that genuinely improves day-to-day life.
Bella – Administration Manager
Administration, transport & participant support • With Blue Bird Aged Care and Disability Services since 2024 (founding team)
"I treat every call the way I'd want my own family treated."
I help keep things organised behind the scenes so your onboarding, bookings and paperwork feel calm and clear.
I'm here to make sure you feel heard from the very first conversation.
Kevin – Mobile Physiotherapist
Physiotherapy & functional support • With Blue Bird Aged Care and Disability Services since 2024 (founding team)
"I support people with respect and consistency."
I bring over a decade of clinical experience into home and community settings.
My goal is to improve mobility, strength and everyday function in a way that fits real life.
I provide in-home physiotherapy across Sydney.
Naum – Support Worker
Community & daily living support • Joined Blue Bird Aged Care and Disability Services in 2025
"Steady, genuine support — like caring for family."
I support participants with daily living, community access and routines that help life feel calmer and easier.
I show up with patience, respect and consistency.
Our approach
How we support you day to day
Support should feel calm, personal and centred around your life.
We take time to learn your story, preferences and routines.
We match you with support workers who fit your needs and personality.
You see familiar faces wherever possible.
We communicate clearly with you, your family and your support team.
We adjust supports as your goals or circumstances change.
We're not a national franchise or corporate provider. We're a local family business, born and raised in South West Sydney.
Having grown up in South West Sydney, we have a deep understanding of the community and culture that shapes this diverse region.
We know the streets, the transport routes, the community centres, and most importantly — we understand the families who call this area home.
We support participants and families across Sydney, with our primary focus on South West Sydney including Liverpool, Fairfield, Bankstown, Cabramatta, Mount Pritchard, Georges Hall and nearby communities.
This local knowledge helps us provide support that feels practical and realistic for your everyday life.
Want to check if we support your suburb? Contact us and we'll talk it through.
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Community Recognition & Support
We're honoured to have received support from the rugby league community through the #TryTimeForInclusion initiative, with video messages from NRL players in 2025:
Oryn Keeeley – The Dolphins
Corey Allan – St. George Dragons
Eli Katoa – Melbourne Storm
Dylan Lucas – The Newcastle Knights
Blake Mozer – The Brisbane Broncos
Ben Talty – The Brisbane Broncos
Jayden Campbell – The Gold Coast Titans
Tino Faa'suamaleaui – The Gold Coast Titans
This recognition through #TryTimeForInclusion reflects our dedication to serving our community with integrity, compassion and genuine care. Learn more about our commitment to inclusion and accessibility.
Safety & quality
Your safety and trust matter to us
Inviting someone into your home is a big decision. We take safety, quality and trust seriously in every visit.
Here's how we help keep you and your family safe:
All workers complete appropriate screening and checks before joining our team.
We provide ongoing training, supervision and support.
We create clear support plans with you and review them regularly.
We welcome feedback and act quickly if something doesn't feel right.
We follow NDIS requirements and the NDIS Code of Conduct.
If you ever have a question or concern, you can talk to us directly at any time.
Our commitment to quality
Credentials & professional standards
We meet rigorous industry standards so you can trust the care you receive.
NDIS Code of Conduct
All team members follow the NDIS Code of Conduct and understand their responsibilities to participants.
Professional indemnity insurance
We maintain comprehensive insurance coverage to protect you and our team.
Qualified professionals
Our physiotherapist and occupational therapist hold current AHPRA registration and professional qualifications.
Person-centred practice
We put your goals, preferences and dignity at the centre of every support plan and interaction.
How we respond
Response times & availability
We understand that when you reach out, you need answers — not automated responses or endless waiting.
Enquiry response: We aim to respond to all enquiries within 24 hours during business days, often much sooner.
Phone availability: Call us on 02 9711 3415 during business hours. We prefer speaking directly with you.
Support hours: We provide services 7 days a week, with flexible scheduling to suit your routine.
Last-minute changes: Life happens. We work with you to adjust schedules when things change unexpectedly.
Ongoing support: You have direct access to our team — not a call centre. Text, call or email anytime.
Urgent matters: For urgent concerns about your supports, contact us immediately and we'll prioritise your needs.
The fastest way to reach us is by phone: 02 9711 3415
Quality assurance
Training & professional development
We don't just hire support workers and hope for the best. We invest in ongoing training to ensure every team member delivers safe, respectful, quality support.
Comprehensive induction
All new support workers complete thorough induction training covering our values, policies, safety procedures and person-centred practice before supporting participants.
Ongoing skill development
Regular training sessions keep our team updated on best practices in support work, manual handling, infection control and communication.
Regular supervision
Our support workers receive regular supervision, feedback and support from experienced team leaders who understand quality care.
Performance monitoring
We regularly review support quality through participant feedback, file audits and team observations to ensure standards remain high.
Our physiotherapist and occupational therapist maintain current AHPRA registration and participate in ongoing professional development to stay at the forefront of their fields.
What makes us different
Blue Bird Aged Care and Disability Services vs Large Corporate Providers
We know you're comparing providers. Here's what makes Blue Bird Aged Care and Disability Services different from large corporate NDIS providers.
🏢 Large Providers
Call centres and account managers
You navigate automated phone menus and speak to different people each time.
💙 Blue Bird Aged Care and Disability Services
Speak directly with owners You have our personal phone numbers and speak directly with Sherree, Bella or Nathan.
🏢 Large Providers
Rotating roster of strangers Different support workers each visit with no continuity of care.
💙 Blue Bird Aged Care and Disability Services
Same familiar workers Wherever possible, you see the same trusted support workers who know your routine and preferences.
🏢 Large Providers
Rigid time slots and policies Fixed schedules that don't bend for your life or circumstances.
💙 Blue Bird Aged Care and Disability Services
Flexible, personalised schedules We work around your life, appointments, and changing needs with understanding and flexibility.
🏢 Large Providers
Workers from far away Support workers who don't know the local area or community.
💙 Blue Bird Aged Care and Disability Services
Deep local knowledge We grew up here. We know your community, transport routes, and local services intimately.
The difference? We're small enough to know your name, experienced enough to deliver quality care.
Why families choose us
Why families choose Blue Bird Aged Care and Disability Services
Families and support coordinators across Sydney choose us when they want support that feels
personal, consistent and genuinely kind.
Small, family-run and personal
You are known by name, not a number. You can speak directly with the Blue Bird Aged Care and Disability Services family.
Reliable workers you know and trust
Wherever possible, you see the same familiar faces so routines stay steady.
Kind, calm and respectful support
We move at your pace and support you with dignity and patience.
Local knowledge that fits real life
We live and work locally, so supports feel practical for everyday life.
